At Ankit Kumar Academy ("we", "us", "our"), founded and led by Ankit Kumar, your privacy matters. This policy explains what we collect when you use our website and learning programs, why we collect it, who helps us process it, how long we keep it and the rights you have — including under India's Digital Personal Data Protection Act, 2023 (DPDP Act). By using the site you agree to the practices described here.
1. Information we collect
- Account details — your name, email address, and (optionally) phone number, headline, bio and profile photo when you register or update your account, or when an account is created for you after a purchase.
- Learning activity — courses and programs you enroll in, your batch, lessons you complete, progress, certificates earned, and reviews you submit.
- Payment information — when you purchase a course we process payments through trusted gateways (Razorpay and PayPal). We store your order, receipt, amount and status, but we never store your full card or banking details — those are handled directly by the payment provider.
- Technical data — basic device, browser and usage information collected through cookies and, only if you accept them, analytics (see our Cookie Policy).
What each feature collects
- Enquiry, callback and contact forms — your name, email, phone / WhatsApp number, the course you're interested in and your message.
- Syllabus downloads — your name and email (and phone if you choose to share it), so we can send the syllabus and follow up about the course.
- Course finder — your answers (for example your background, goals and preferred schedule) to recommend a course, plus your contact details if you ask us to send the result.
- Masterclass registrations — your name, email and the session you registered for, to send the joining link, reminders and (where available) the recording.
- Counselling and mentorship bookings — your name, email, phone / WhatsApp number, the time slot you choose, the course or topic you'd like to discuss and any message.
- Checkout — your name and email when you start a checkout, the course, price, currency and any coupon. If a checkout isn't completed, we keep these details so we can send a small number of reminder emails (see section 4).
- Refer & Earn — your referral code and a record of which purchases used it, so we can issue discounts and reward coupons.
- Scholarship applications — the information you provide in your application (such as your background, circumstances and goals), used only to assess it.
- Nova chat history — messages you exchange with Nova, our AI course advisor, are saved so you can return to them from the chat's History view. They are linked to your account when you are signed in, or to a cookie in your browser. Our team can read these conversations to improve our answers, and a team member may join a chat to help you personally. You can delete any conversation (or all of them) from your chat history at any time; this removes it from your chat window, but we keep a copy of every conversation for security, fraud prevention and quality purposes until it is deleted under section 8.
- Details you share with Nova — if you tell Nova your name, or share your email or phone number in the chat, we save them so Nova can greet you by name next time and our team can contact you about the courses you asked about. Nova also remembers the courses you looked at and anything you tell it about your background or goals, to give you better suggestions.
- Nova's memory of your chats — so Nova can pick up where you left off, our AI service reads your chats and writes a short summary of each one, plus a short profile of your learning goals, background and preferences. Nova re-reads these before answering you. Nova never keeps passwords, card or bank details, ID numbers or other sensitive details in this memory. You can wipe it at any time by typing "forget me" in the chat or by clearing your chat history; our team can also correct or delete it on request.
- Things Nova makes for you — course summaries, learning roadmaps, course comparisons and practice or quiz questions you ask Nova for are saved with your chat. If you ask us to email one to you, we send it to the email address you give.
- How you use Nova — we record which of Nova's suggestions are shown, clicked or dismissed, and whether someone who chatted with Nova later enrolled, to improve Nova. Your Nova colour, look and "hide Nova" choice are stored only in your browser. If you are signed in, Nova uses your lesson progress and certificates to remind you of your next lesson and to celebrate milestones.
- Voice input and voice chat — if you use the microphone or voice chat, your browser's built-in speech service turns your speech into text (in Chrome, for example, this is done by Google). We receive only the text, never the recording. Nova's spoken answers are made either by your own browser or, if we have switched it on, by a text-to-speech service (ElevenLabs or OpenAI) that receives only the text of Nova's answer.
- Calls with our team — if you call us from the chat, the audio goes directly between your browser and our team member's browser (WebRTC) and is not recorded. We keep a note of the call in your chat (when it happened, how long it lasted and who answered).
- IP address — when you sign in, chat with Nova or call us, we store the IP address you connect from (for security, fraud prevention and to protect our team), together with your account or chat.
- Approximate location — when you chat with Nova, we look up the approximate area your IP address belongs to (city, region, country, postcode area, time zone and internet provider) using the ipwho.is and ip-api.com lookup services. It is never your street address. Our team sees it with your chat, and Nova uses it to suggest class times in your time zone and prices in your currency. It is kept and deleted together with your chat.
- Telegram connection — if you choose to connect Telegram from your dashboard, we store your Telegram chat ID to send you class reminders and the invite link to your batch's private group. You can disconnect at any time.
2. How we use your information
- To create and manage your account and deliver the courses and programs you enroll in.
- To process payments, issue receipts and invoices, and provide refunds where applicable.
- To track your learning progress, run your batch and issue certificates of completion.
- To respond to your enquiries, callbacks, bookings, masterclass registrations and scholarship applications. When you submit a form or make a purchase, our team receives an alert by email and Telegram with your name and contact details so we can reply quickly.
- To send important transactional emails (enrollment confirmations, receipts, class and session reminders, account notices).
- With your consent, to contact you about courses by email, phone or WhatsApp (see section 4).
- To answer your questions in Nova, our AI course advisor.
- To improve our courses, website and support, and keep the platform secure.
3. Legal basis and consent
We process your personal data on these grounds:
- Your consent — when you submit an enquiry, booking, registration or application form you agree that we may contact you about courses by email, phone or WhatsApp. You can withdraw consent at any time (see section 7); withdrawing doesn't affect anything we did before.
- To provide what you asked for — enrolling you, delivering the course and processing your payment.
- Legal obligations — for example keeping invoices and order records for tax purposes.
- Other legitimate uses permitted by law — such as keeping the platform secure and preventing fraud.
4. Follow-up emails and how to unsubscribe
After you send an enquiry, download a syllabus, register for a masterclass or start a checkout without finishing it, we may send you a short series of helpful follow-up emails about the course you were interested in. If a checkout isn't completed, we may send a few reminder emails over the following days.
Every follow-up or marketing email includes an unsubscribe link — one click stops them. You can also reply "unsubscribe" or email us at support@ankitkumaracademy.com. Transactional emails (receipts, class reminders, account notices) continue while you are enrolled, because they are part of the service.
5. Children's data
Most of our programs are intended for adults. Coding for Kids is designed for learners under 18, and we treat children's data with extra care:
- A parent or legal guardian aged 18 or over enrolls the child and gives consent at checkout. We don't knowingly accept enrollments or personal data directly from children without that consent.
- We collect only what we need to run the course: the child's name, the parent's email address, the child's course progress and projects, and a record of the consent itself (the parent's name, the date and time, and the IP address it was given from).
- We do not track, profile or monitor the behaviour of children, and we do not show them targeted advertising. Analytics and marketing scripts are switched off on the Coding for Kids pages and learning area, the kids' checkout and our page for parents.
- A parent or guardian can withdraw consent, or ask us to see, correct or delete their child's data, at any time by emailing support@ankitkumaracademy.com.
6. Who we share information with
We do not sell your personal data. We share it only with the service providers (processors) that help us run the academy, only to the extent needed, or where required by law:
- Google — Gmail / Google Workspace for sending and receiving email, and Google sign-in if you choose to use it.
- Telegram — internal alerts to our team about new enquiries and orders, and — only if you connect it — your class reminders and batch-group invites.
- Razorpay and PayPal — to process payments and refunds.
- ipwho.is and ip-api.com — your IP address is sent to one of these services to find its approximate location (see above).
- NVIDIA — the messages you type to Nova, and the goal you give it for a learning roadmap, are sent to NVIDIA's AI service to generate answers.
- Our hosting provider, and analytics providers only if you accept analytics cookies.
7. Your rights
You have the right to:
- Access — ask for a summary of the personal data we hold about you and how we use it.
- Correction and updating — fix anything inaccurate or incomplete. Most account details can be changed in your account settings.
- Erasure — ask us to delete your data, subject to records we must keep by law (such as invoices).
- Withdraw consent — at any time, as easily as you gave it. Use the unsubscribe link in any marketing email or email us.
- Nominate — nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
- Grievance redressal — raise any concern about how we handle your data.
To use any of these rights, or to raise a grievance, email us at support@ankitkumaracademy.com. We will respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
8. How long we keep your data
- Nova chat conversations — kept for security, fraud prevention and quality purposes, including conversations you deleted from your chat history, and deleted automatically after 12 months of inactivity. To have a conversation permanently deleted sooner, email us (see section 7).
- Details you shared with Nova (your name, email, phone and what Nova remembers about you) — deleted automatically after 24 months without any activity, or sooner on request.
- Enquiries, leads and marketing data — used for follow-up emails only until you unsubscribe, and deleted when you ask us to or automatically after 24 months without any interaction from you, whichever comes first.
- Checkout attempts, masterclass registrations, counselling bookings and scholarship applications — deleted automatically after 24 months without any activity, or sooner on request.
- Orders, invoices and payment records — kept for as long as tax and accounting laws require.
- Your account and learning records — kept while your account is active, so you keep access to your courses and certificates, and deleted on request.
9. Data security
We use reasonable technical and organisational measures to protect your data, including encrypted connections and access controls. If a personal data breach affects you, we will notify you and the authorities as the law requires.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above. Continued use of the site means you accept the latest version.
11. Contact us
Questions about your privacy? Email us at support@ankitkumaracademy.com or visit our contact page.